What Cozaluna does differently
Home decor for rooms you actually live in. Every listing carries a real delivery window, true dimensions and a straight answer on materials, so what arrives is what you chose.
Slideshow
The delivery date, before you pay
Printed on every product page. Some take weeks, and we say so.
Answered by a person
Emails get a real reply, usually within a day.
Specifications you can trust
Measurements, materials and finishes, stated plainly.
Thirty days to change your mind
From the day it lands, not the day you ordered.
A little about Cozaluna
Cozaluna is home decor for rooms you actually live in. Lamps, mirrors, woven baskets and soft textiles, chosen because they make a space feel finished rather than staged.
Every piece is chosen the same way. Warm materials, quiet colours, and pieces that still look right a year from now.
Frequently asked questions
Who is Cozaluna?
Cozaluna is an online home decor retailer based in Florham Park, New Jersey. We sell across five areas: lighting and ambience, bedding and comfort, mirrors and wall decor, storage and baskets, and vases and planters. Every listing carries a real delivery window, true dimensions and a straight answer on materials, so you know what you are buying before you pay.
How do you choose what you sell?
Warm materials over glossy ones. Colours that get along with whatever you already own. Pieces that still look right a year from now rather than pieces that photograph well once. And practically, things that survive being shipped, which rules out more of this category than you would think.
Why do your product pages say so much about what a piece is not?
Because the most common complaint in this category is that a piece looked nothing like the photo. Where a measurement can mislead, we say which measurement it is. Where a finish is a glaze rather than the material itself, we say that too. It saves everyone a return.
How long will my order take?
It depends on the item, and the real window is printed at the top of every product page before you buy. Across the store those windows run from about 7 days to about 6 weeks. Made to order pieces take the longest, and every page carries its own number rather than a store wide average.
Where do you ship, and what does shipping cost?
We ship to addresses within the United States, and shipping is free on every order with no minimum. Orders are dispatched within 1 to 2 business days of being placed. Full detail is in our Shipping Policy.
Will I get tracking?
Yes, by email as soon as your order is dispatched. Tracking can take 2 to 5 business days to start updating after you receive the number, which is normal. If it has not moved after 7 business days, email us and we will chase it. Our Track Your Order page walks through the whole thing.
What is your return policy?
You have 30 days from the date your order is delivered to request a return. Items must be unused, in the same condition you received them, and in their original packaging. Email us first so we can send you the return address, because returns sent without prior approval may not be processed. Full conditions are in our Refund Policy.
Who pays return shipping, and when will I get my money back?
On a change of mind, the customer covers return shipping. If an item arrives damaged, defective, or is not what you ordered, we cover everything including return shipping. Approved refunds go back to your original payment method within 5 to 10 business days of us receiving and inspecting the return, and your bank may take a few days more to post it.
What if my order arrives damaged, or never arrives at all?
If it arrives damaged, email us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you in full including shipping, and you will not pay return shipping. If it has not arrived within 10 business days of the end of its estimated window, email us and we will investigate with the carrier, then either reship or refund in full.
How do I get in touch?
Email info@cozaluna.com or call +19732957777. Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST). We do our best to reply to your e-mail within 1–2 business days, and a real person reads it.
Questions before you buy?
27 Village Road, Florham Park New Jersey 07932, United States
+19732957777
info@cozaluna.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.