Every Cozaluna order ships with tracking, and shipping is free on every order.
1. Check your email
As soon as your order leaves the warehouse we send a shipping confirmation to the email address you used at checkout. That email contains your tracking number and a link straight to the carrier. If you cannot see it, check your spam or promotions folder before assuming it did not arrive.
2. Use your tracking number
Paste the tracking number into the carrier link in that email, or into a universal tracker such as 17TRACK, which recognises most international carriers. Depending on the item, your parcel will be carried by USPS, SpeedX, GOFO or Cainiao.
3. Give it a few days to start moving
Tracking often takes 2 to 5 business days to begin updating after you receive the number. A tracking page that says nothing yet is normal and does not mean anything has gone wrong.
If tracking has not moved after 7 business days
Email us with your order number and we will chase it with the carrier ourselves. You do not have to do that part.
If your order has not arrived at all
Every product page shows an estimated delivery window before you buy. If your order has not turned up within 10 business days of the end of that window, email us with your order number. We will investigate with the carrier and then either reship your order or refund it in full.
No tracking email at all?
Your order may not have shipped yet. Orders are dispatched within 1 to 2 business days of being placed. If it has been longer than that, email us with the name and email address you ordered under and we will find it.
Contact Cozaluna
27 Village Road, Florham Park New Jersey 07932, United States
+19732957777
info@cozaluna.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.