This page explains how payment works when you place an order with Cozaluna. It sits alongside our Terms of Service, Refund Policy and Privacy Policy.
Accepted payment methods
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, Union Pay, Apple Pay, Google Pay, Shop Pay and PayPal, where those options are available to you at checkout. The payment methods available on your order are shown on the checkout page before you pay.
Currency
All prices on this website are shown and charged in United States Dollars (USD). If your card or account is held in another currency, your bank sets the exchange rate and may add its own conversion or foreign transaction fee. That fee is charged by your bank, not by us, and we have no visibility of it.
When you are charged
Your payment method is charged in full at the time you place your order, not when the order ships. This is what allows us to send your order to our fulfillment partner straight away.
What appears on your statement
Charges from this store appear on your bank or card statement as COZALUNA. If you see a charge you do not recognise, email us before contacting your bank and we will identify it for you.
Taxes and duties
Applicable sales tax is calculated at checkout and shown to you before you pay. We currently ship only within the United States, so there are no import duties or customs charges on orders placed through this website.
Shipping costs
Shipping is free on every order, with no minimum. There is no shipping charge at checkout and no handling fee.
Order acceptance
Your order is an offer to buy. We accept it when we send your shipping confirmation. Until then we may decline or cancel an order and refund you in full, for example if an item turns out to be unavailable, if a price or description was listed in error, or if we cannot verify the billing details provided.
Pricing errors
We try hard to keep prices and product information accurate. If an item is listed at an obviously incorrect price, we will contact you before dispatch and give you the choice of paying the corrected price or cancelling for a full refund. We will not simply charge you the difference.
Payment security
Payments are processed by Shopify Payments and by our other payment providers over an encrypted connection. Cozaluna does not receive, handle, or store your full card number at any point.
Fraud screening
Orders are automatically screened for fraud. If an order is flagged, we may contact you to confirm details before dispatching. If we cannot verify an order, we will cancel it and refund it in full rather than ship it.
Failed and declined payments
If your payment is declined, no order is created and no goods are reserved. Declines come from your bank or card issuer, and they are the only ones who can tell you why. A pending authorisation from a declined attempt usually clears from your account on its own within a few business days.
Refunds
Approved refunds are issued to the original payment method. We cannot refund to a different card or account. Refunds are processed within 5 to 10 business days of approval, and your bank may take a few additional days to post them. Full conditions are in our Refund Policy.
Cancellations
Email us as soon as possible if you need to cancel. We can usually cancel and refund in full if the order has not yet been dispatched. Once it has shipped, the Refund Policy applies.
Chargebacks
If something has gone wrong with your order, please email us first. We would rather fix it directly, and we can almost always do it faster than a bank dispute. Filing a chargeback without contacting us can delay a resolution by several weeks.
Subscriptions and recurring charges
Cozaluna does not sell subscriptions and does not set up recurring payments. Every charge is a one time charge for a single order you placed.
Contact Cozaluna
27 Village Road, Florham Park New Jersey 07932, United States
+19732957777
info@cozaluna.com
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.