Refund policy

Returns and Refunds

We want you to be happy with your order. If something is not right, you have 30 days from the date your order is delivered to request a return.

What can be returned

Items must be unused, in the same condition you received them, and in their original packaging. We cannot accept returns on items that show signs of use or that are missing parts.

How to start a return

Email us at info@cozaluna.com with your order number and a short note about why you are returning the item. We will reply within 1 business day with return instructions and the return address.

Please do not send an item back before contacting us. Returns sent without prior approval may not be processed.

Return shipping costs

Customers are responsible for the cost of return shipping. Original shipping charges are not refunded. We recommend using a trackable shipping method, as we cannot issue a refund for a return we do not receive.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, this is on us. Email us within 30 days of delivery with your order number and a photo of the item, and we will send a replacement or issue a full refund including shipping. You will not pay return shipping in these cases.

Refund timing

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

Cancellations

If you need to cancel an order, email us as soon as possible. We can usually cancel and issue a full refund if the order has not yet been dispatched. Once an order has shipped, it falls under the return process above.