Shipping policy

Shipping Policy

Where we ship

We ship to addresses within the United States. We do not currently ship internationally.

What shipping costs

Shipping is free on every order, with no minimum. There is no shipping charge at checkout, no handling fee, and no surcharge for larger items. The price you see on the product page is the price you pay.

How long it takes

Your total delivery time is made up of two parts, and we state both rather than hiding one inside the other.

Handling time: 1 to 2 business days. This is the time between you placing the order and the parcel being dispatched. Orders placed on a weekend or a public holiday begin handling on the next business day.
Transit time: 5 business days to 5 weeks. This is the time the parcel spends with the courier. Items shipping from a United States warehouse are at the short end. Items shipping from overseas are at the long end, and that is what keeps the prices where they are.

Total delivery time is therefore about 7 days to about 6 weeks depending on the item. Every product page shows that item's own window at the top, before you add anything to your cart. If a date matters to you, check the product page rather than assuming an average.

These are estimates and not guarantees. Customs processing, carrier delays and peak periods such as the holidays can push an order past its window.

Who carries your parcel

Depending on the item and where it ships from, your order will be carried by USPS, SpeedX, GOFO or Cainiao. The carrier is named in your tracking email.

Where your order ships from

Our products are shipped from our fulfillment partners' facilities, some in the United States and some overseas. We say so up front rather than after you have paid.

Tracking

You will receive an email with a tracking number as soon as your order is dispatched. Tracking can take 2 to 5 business days to start updating after you receive it, which is normal and does not mean anything has gone wrong. If your tracking has not moved after 7 business days, email us and we will look into it.

Incorrect addresses

Please check your shipping address at checkout. We cannot reroute a package once it has left the warehouse. If a package comes back to us because the address was wrong, we will contact you to arrange reshipment at your cost.

If your order has not arrived

If your order has not turned up within 10 business days of the end of its estimated window, email us with your order number. We will investigate with the carrier and either reship your order or refund it in full.

If your order arrives damaged

Email us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund including shipping, and you will not pay return shipping. This is covered in full in our Refund Policy.